Computer Repair Call - Printer

Computer Repair 
Caller: ‘Hi, our printer is not working.’ 
Customer Service: ‘What is wrong with it?’ 
Caller: ‘Mouse is jammed.’ 
Customer Service: ‘Mouse? Printers don't have a mouse.’ 
Caller: ‘Mmmmm? Oh really? I will send a picture.’ 

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Title in English: 
Computer Repair Call - Printer